At Citadel Slims, we value your privacy and are committed to protecting the personal information you share with us when visiting our website or purchasing our products. This Privacy Policy outlines how your data is collected, used, and protected.

Who we are

Our website address is: https://citadelslims.com. We are a business providing zero-sugar liquid sweeteners and flavorings.

Information We Collect and Why

A. E-Commerce Order Information

When you purchase products from Citadel Slims, we collect the necessary details to process and fulfill your order. This includes:

  • Order History: Products purchased, order dates, and delivery tracking.
  • Personal Details: Full name, phone number, and email address.
  • Shipping & Billing Info: Delivery address and billing details.

B. Comments & Reviews

  • When leaving comments or product reviews, we collect the data shown in the form, along with your IP address and browser user agent string to prevent spam.

B. Customer Accounts & Comments

  • Comments & Reviews: When leaving comments or product reviews, we collect the data shown in the form, along with your IP address and browser user agent string to prevent spam.
  • Account Profiles: If you register an account, we store the personal information provided in your profile. You can view, edit, or delete your information at any time (except your username).

C. Media & Uploads

If you upload images to the site (e.g., submitting product feedback or receipts), please avoid images containing embedded location data (EXIF GPS), as visitors could potentially download and extract this data.

Cookies

We use cookies to ensure a smooth browsing and checkout experience:

  • Comment Cookies: If you leave a comment, you may opt-in to saving your name and email in cookies for future convenience (valid for 1 year).
  • Cart & Checkout Cookies: Temporary cookies keep track of the items added to your shopping cart while you browse.
  • Account & Login Cookies: When logging in, we set temporary cookies to save your login session (lasting 2 days to 2 weeks if “Remember Me” is selected) and interface preferences.

How We Use and Share Your Data

We do not sell, rent, or trade your personal information to third parties. Your data is strictly shared with trusted service providers essential for store operations:

  • Security & Spam Prevention: Visitor data and comments may be checked through automated spam and fraud detection services.
  • Delivery & Fulfillment: Express courier services receive your name, contact phone number, and delivery address to deliver your order.
  • Payment Processing: Payment details submitted during checkout are processed securely via our designated payment options.

How Long We Retain Your Data

  • Order Records: Records of purchases are retained for tax, accounting, and legal compliance purposes.
  • Account Information: Maintained for as long as your customer account remains active.
  • Comments/Reviews: Comments and metadata are retained indefinitely for continuous moderation.

Your Data Rights

If you have an account or have placed orders on our site, you may request:

  1. An exported copy of the personal data we hold about you.
  2. The erasure or deletion of your personal data from our records.

Note: This does not include data we are legally or administratively required to maintain for record-keeping, tax compliance, or security purposes.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please reach out to us through our Contact Us page at https://citadelslims.com.

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